Pet insurance providers reviews

Went through a really scary and stressful time at the emergency vet for my cat, which quickly racked up thousands of dollars with overnights. Doing the actual claim was comically easy – I had prepared a 1-hour block to do a bunch of forms, but it was simple and took me 5 minutes. They also kept me in the loop as to how the claim was progressing and followed up with the vet, all from their end, while I focused on taking care of my cat. I am genuinely so grateful towards Petsy who accepted the claim with no issues, and anything that wasn’t covered was clearly stated and explained, which was all reasonable. They seem to really be more than an insurance company, and it’s refreshing to see the humanness in a company that helps people not worry about money during an already stressful time. I’ve had to make decisions for my furry family members based on my financial capacity in the past, which is an awful feeling. I could not have been more thankful that I could just help my cat get back to her usual healthy, loving self. Would recommend to anyone and everyone with a pet!

Exceptional customer service during a stressful time with our sick dog. The live chat on the app is very easy to communicate on and Fetch were very responsive and always ready to help.

I have been very happy with the level said service and support from Knose. They are very reasonable with their response time and payment of your claim. Knose are accessible by phone and their staff are always helpful. Knose provides a fantastic service to pet owners. The policy has great cover and a reasonable price.

I was happy with the coverage 80% up to $20k coverage. But premiums increased significantly every year my dog got older. She is almost 13 and they are asking a ridiculous sum that I can no longer justify. On average I claim one small vet bill per year. I would have liked to continue to have pet insurance into her senior years, where it matters most, but RSPCA made sure that wasn’t going to happen. In the end, I have come to the conclusion that it’s all a scam to get your money when animals are young and healthy!

Not happy at all.Took long time since I send claim. I had to call several time to get the answer about my claim. It took nearly one month to answer and finally was rejected.

Been insured for with these for 9 years, no problem, no claims, very careful about managing risk. Now being told after 9 years of perfect operation I can’t be insured for that because I don’t have a qualification.

I also made a wrong choice paying for a whole year one day ago, and wanted to change it to monthly like I have done in previous years. Not possible.

I will be looking elsewhere for insurance next year.

I like and have been so pleased with Seniors Pet Insurance that I have just signed up my 3rd dog on top cover. She is nearly 8 years, dogs ages, Ruskin nearly 7, Kippie 12 1.2 years, all fully covered. They always answer questions if you have any queries you have with a friendly manner, Nothing is too much trouble Their gap prices at vets is awesome. Would never change to another company. A lot of companies will not cover a dog over 7 years and that is when you need pet insurance the most. Thank you Seniors Pet Insurance and my dogs thank you

New potential customers, please be warned. BWM will entice you in with a cheap cheap monthly rate but believe me they will claw that money back before you know it. I fell for it and started at $80/month then after one year it went to $100 then this year it’s $120/month for a 2yo Golden Retriever. I have made ONE claim for $100. I rang and they tried to tell me the premiums went up because of the market and the claims history…..what market? what happened to golden retrievers in the last 2 year2 to justify a 40% increase! I can cancel my policy and sign up as a new customer and it’ll be $90!

Also, for the reviews that say the claims are easy – they are! but TOO easy. The option to explain what the claim is for is limited to something like 50 words so you can barely explain why you got something and what you want to claim. I did a blood test to check for any potential hidden issues – to save myself but also BWM money in the future. Wouldn’t you want to find things now before they come up? barely enough room to write anything and no avenue to appeal their decisions.

I’m glad facebook groups are now waking up to BWM, lots of people complaining now and dropping their claims. We’ve spoken to our vet about pre-conditions and there is nothing there so we’re comfortable with switching. Good riddance Bow Wow!

I have never reviewed Pet Insurance Australia because I have been very angry with the organisation for a long time but the problem is that after 7 years you can’t change pet insurance organisations which is unacceptable.. with health insurance organisations for humans you can swap based on cheaper options but not with pets and this should be changed .. my pet insurance is now more expensive than my health insurance and as lots of people know, pet insurance Australia will try to find many reasons why not to pay .. I have taken out extra cover with Greencross which is part of Petbarn which cost an additional $600 but really good value .. and the vet I have is fantastic .. I find it interesting that they will give new customers discounts but don’t look after their long term customers .. my pet now cost $260+ per month .. friends told me it would have been cheaper to put all the 10 years of membership into a glass jar and paid any vet bills from the savings .. please to any new potential customers .. check out other pet insurance organisations please for your own good..

Horrible . They never pay you back . Just not worth it. I had it for two years I was just lazy to change it sooner

I have had 2 of my dogs insured with them for over 3 years. one is an ex breeding dog from guide dogs and the other is a retired guide dog. When i ran into financial difficulty i reached out to them as they suggested and was told that I needed to over $800 up front or the policies would be cancelled. Guide Dog pet insurance was aware that my dogs are actually ex guide dogs ( the NFP that this fund is “supposed to be assisting” Despite appealing to them again they cancelled my policies for my 12 and 13 year old ex guide dogs!

Horrible first experience with a pet insurance company. detailing false information regarding a claim, advising a condition was pre existing when it clearly wasn’t, won’t respond to emails and now they will take 10-15 days to get back to be involving a review, ONLY, only after I pushed back many times, what an absolute joke. REAL will be paying my claim, I will be pushing with the ombudsman and further, so they better get back to me asap, will never go back.

I never got access to my account due to their technical issues with my email. Despite this, I was never informed that I could submit my request via email. It took them three weeks to cancel my policy, during which I was still charged, and I was not refunded for that period. Communication was terrible—I have never felt so unheard when dealing with a company, repeating myself over and over.

I am still waiting for a resolution regarding the three weeks I was charged, but I have given up on getting a refund for the rest.

In total sum – I have paid them for three months of service that I never had access to.

I’ve been with bupa pet insurance for 6 years for my bulldog Nancy. The policy has been fantastic value and bupa have been great to deal with. Just recently I had a great experience with Katrina. I would definitely recommend.

Avoid at all costs. Standard teeth cleaning procedure REJECTED despite >$125 per FORTNIGHT plan. Absolute rort and money grab. Shame on Woolworths.

I purchased PLUS cover and my older dog fell sick with a life threatening condition as she’s not desexed and this was disclosed on the questionnaire . Now because she wasn’t desexed they won’t pay although I have complied with the second section of desexing in the PDS and have a letter from the Vet clinic explaining no pre-existing issues and that the dog needed weight loss . So here I go through the complaints process now . It’s so annoying as only a vet nurse is on my claim not a vet . Their reasoning is unacceptable . I have paid $634 + $1261 this week for my dog . Give me a break please ! Thanks

I cancelled my policy with this mob yesterday .. After posting all the original paperwork to them in late May /early June, for a claim for my dog’s annual check-up and injection I rang to find out why my claim had not been paid as yet. I was told I would not be paid as the policy does not cover this and that I was informed of this fact by email and letter already.. WRONG !!! No email, no letter was ever received.. I asked what my fortnightly payments did cover and was ignored. I told her to cancel the policy effective immediately and she told me she would transfer me to someone to arrange that. …20 minutes later I was cut off.. I have contacted my bank and told them to stop further payments to this lot. Will never recommend them to anyone at anytime…

The worst pet insurance cover you could get – absolutely disgusting that they take your money every year to cover your pet on the essentials or in an emergency yet they don’t cover a thing. Take your business elsewhere, I am.

Very expensive policy and the same level at another fast-moving consumer goods competitor was 50% cheaper. No online interface for vets to complete the claim on the spot which is where the competitors are at. The correspondence process is slow and clunky, information required to be sent multiple times. We eventually were reimbursed some of the costs, but you expect that as that is what an insurance policy is for.

Company make it impossible to make a claim so don’t waste your money on the policy. Demand all sorts of difficult to obtain documents to make a simple claim in the hope that you will give up on the claim.

We took out pet insurance with Petcover when we got a puppy 2.5 years ago. Since then we’ve had to make a few claims, the most recent being the most significant. With each claim the process has been easy and the return come quickly. On most occasions we have been covered for most of the cost. It has well and truly paid for itself. We would prefer him to stay out of trouble but this cover has been a godsend.

Was unable to find policy via my name, phone number or policy number – line frequently got cut off…can’t handle something as basic even finding us…

I was with Prime and always had issues getting my med bill paid back. Always issues. Stay away from these guys, they are hopeless..they take your money then try to exclude things afterwards……walk away from prime pet insure

We’ve had our lovely boy Baxter for 3 years now, and we always thought insurance was waste, but better to be safe than sorry. We finally had to use the insurance that we paid so much for, and it was actually worth it, and we are so happy that we had it. Vets Choice have been very courteous and professional the whole time, and they made sure that our dogs health was the number one priority the whole time. Baxter is a cavoodle with a ligament tear in his back right leg. Vets Choice paid over the full amount of the cost, $3,000. They will also pay again in future if he needs surgery again at no extra cost (so they say…).

Worse company ever. I tried to get pet insurance for my puppy and they said no and they were very rude.

We purchased this policy for our lovey Labrador puppy. Unfortunately we have now had a diagnoses of elbow dysplasia in our puppy and hidden deep within the PDS of the policy is the exclusion of this condition. Unfortunately we will now be spending 6k for the treatment of our puppy, and most likely moving away from our other RACQ products because we simply can’t fathom this behaviour in such a community focused organisation. The exclusion of conditions should be listed night and day on the website, not buried in a PDS and should advise large breed owners not to consider their products due to the prevalence of the condition in these breeds. What do RACQ expect, that owners will simply euthanasise their puppies with elbow dysplasia?

Their customer service can’t be faulted and I have never had a bad conversation with RACQ in my years as a customer but this is pretty disappointing, our vet with his years of practice thought it was strange a insurance company would not accept claims for elbow dysplasia in puppies insured from 8-12 weeks. Additionally we learned RACQ is one of the few insurers not linked to vet practices allowing the practice to make an easy claim on your behalf. Steer clear of this insurer if you have purchased a large breed dog or don’t want to pay pet insurance only to have it let you down when you needed it the most.

Go with another provider! You can only claim via mail. I pay less in car insurance. Customer service is non-existent. We’ve tried numerous times to update our details yet they still have the incorrect information on file.

Charged twice for excess for separate procedures on our claim despite the procedures being conducted at the same time and listed in the same invoice for claim. Immediately cancelled our policy because of this ridiculous stipulation.

I was truly concerned about using Behavet through my pet (Elsie, 3 year old dachshund with problems with other dogs) ‘s insurance with Pet Plan. It all went through very quickly, despite there initially being some concern as to whether this might have been a pre-insurance problem, so not covered. We have had one consultation and Elsie is truly a new dog. This co-operation between Pet Plan and Behavet is a remarkable development in the management of reactive dogs. Thank you to Pet Plan, as I could never have found that money alone, and to Behavet, for what has developed so far, and for the ‘magic’ I anticipate is still to come. God bless you all. ♡♡♡ From Elsie, a much happier little dog!

The Team at Fairy Meadow, NSW are excellent. Tina on Reception is patient and always accommodating during stressful times. Dr Sandy is an amazing Vey who remembers details, (don’t know how she does it with so many fury patients). if you have recently grown your family, I would highly recommend this practice.

Amit was excellent. He was understanding and very generous to offer a waiver of payment for my policy due to its current unaffordability. I am grateful to Amit for his kindness and his caring compassionate disposition. Thankyou Amit.